Return & Refund Policy

Thank you for shopping with Drezola. We want you to have the best shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.

1. Return Eligibility

You can request a return within 7 days of delivery if:

• The product is damaged or defective

• You received the wrong item

• The size or product is different from what you ordered

The item must be unused, unwashed, and in its original packaging with tags attached.

2. Non-Returnable Items

The following items are not eligible for return:

• Used or washed clothing

• Items without original tags or packaging

• Products returned after the return period

3. Return Process

To request a return:

1. Contact our support team through the website or email.

2. Provide your Order ID and product details.

3. Our team will review your request and arrange the return pickup if approved.

4. Refund Process

Once we receive and inspect the returned product, your refund will be processed within 5–7 business days.

Refunds will be issued through the same payment method used during purchase.

5. Exchange Policy

If you want to exchange a product for a different size or item, you can request an exchange within the return period. Exchanges depend on product availability.

6. Shipping Charges

Shipping charges may not be refundable unless the return is due to a damaged or incorrect product.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team through our website.

8.Additional Return & Refund Conditions

Returns and refunds are only accepted within 7 days from the date of delivery. Any return or refund request made after 7 days will not be accepted under any circumstances.

Before approving any return or refund, our team will inspect the returned product carefully. If the product is found to be used, washed, damaged by the customer, or not in its original condition, the return request will be rejected and no refund will be provided.

Customers must ensure that the product is returned with original tags, packaging, and in unused condition.