Privacy Policy

At Drezola, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you share with us while using our website https://drezola.com. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit or make a purchase on Drezola, we may collect the following types of information:

Personal Information

Full name
Email address
Mobile number
Billing and shipping address

Order & Transaction Information

Products purchased
‘Order value and transaction details
Payment status

Technical Information

IP address
Browser type
Device information
Website usage data (cookies and analytics)

We collect only the information necessary to provide our services efficiently and securely.

2. How We Use Your Information

The information collected by Drezola is used for the following purposes:

To process and fulfill your orders
To deliver products to your shipping address
To provide customer support and respond to queries
To send order confirmations, shipping updates, and important service-related notifications
To improve our website, products, and customer experience
To prevent fraud, unauthorized access, or misuse of our platform

We do not use your personal information for any unlawful purpose.

3. Payment Information & Security

All payments on Drezola are processed through secure and trusted third-party payment gateways. We support payment methods such as UPI, debit cards, credit cards, net banking, and other approved digital payment options.

Important Note:

Drezola does not store your card details, UPI IDs, CVV numbers, or banking passwords.
Payment information is encrypted and handled directly by the payment gateway provider in compliance with industry security standards.

4. Sharing of Information

Drezola does not sell, trade, or rent your personal information to third parties.

We may share limited information only with trusted partners such as:

Payment gateway providers (for payment processing)
Courier and logistics partners (for order delivery)
Legal or regulatory authorities, if required by law

These parties are permitted to use your information only for the purpose of completing the required service.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience. Cookies help us:

Understand website traffic and usage patterns
Improve website performance and functionality

You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.

6. Data Protection & Security Measures

We implement reasonable security practices to protect your personal data from:

Unauthorized access
Data loss
Misuse or alteration

While we take strong measures to protect your information, no online platform can guarantee 100% security. By using our website, you acknowledge and accept this risk.

7. Your Rights

As a user, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal information (subject to legal and business requirements)

To exercise these rights, you can contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites. Drezola is not responsible for the privacy practices or content of those websites. We encourage users to read the privacy policies of any third-party sites they visit.

9. Changes to This Privacy Policy

Drezola reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes indicates acceptance of the revised policy.